Last Updated: November 10, 2025

Thank you for shopping at VR Speech and Hearing Clinic.
We value your trust and strive to ensure a smooth and transparent shopping experience at https://shop.vrhearingclinic.com/.

1. Definitions

  • Company / We / Us / Our: Refers to VR Speech and Hearing Clinic, located at Pipeline Road, Bhistbaug Chowk, Savedi, Ahmednagar, Maharashtra, India.

  • Website: Refers to our online store, https://shop.vrhearingclinic.com/.

  • Goods: Refers to the products available for sale on our Website.

  • Order: Means a purchase request made by You through our Website.

  • You / Your: Refers to the customer making the purchase.

2. Order Cancellation Policy

You have the right to cancel your order within 7 days without providing any reason.
The cancellation period expires 7 days after the date you receive the Goods.

To exercise your right to cancel, please inform us clearly by any of the following methods:

Once we receive your cancellation request and the returned product, we will process your refund within 14 business days. The refund will be made using the same payment method used for the original transaction, at no extra cost to you.

3. Return Conditions

For a product to be eligible for return, please ensure that:

  • The item was purchased within the last 7 days.

  • The item is unused, in its original packaging, and in the same condition that you received it.

Products not eligible for return:

  • Custom-made or personalized products.

  • Products that are perishable or have expired.

  • Opened or used products that cannot be returned for health or hygiene reasons (e.g., hearing aid ear moulds, ear tips, or batteries).

  • Products that have been damaged due to misuse or negligence after delivery.

We reserve the right to refuse returns that do not meet these conditions.

4. Returning Goods

You are responsible for the cost and risk of returning the product to us.
Please send the return to:

VR Speech and Hearing Clinic
Pipeline Road, Bhistbaug Chowk, Savedi, Ahmednagar, Maharashtra 414003

We recommend using a trackable and insured shipping service, as we cannot be held responsible for products lost or damaged in return transit. Refunds will only be processed after we receive the returned product or valid proof of delivery.

5. Non-Refundable / Sale Items

  • Only regular-priced items may be refunded.

  • Discounted or sale items cannot be refunded unless required by law.

7. Contact Us

If you have any questions about our Return or Refund Policy, you can reach us at:

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